Prime Pen Publishing
Last Updated: March 3, 2026

Prime Pen Publishing (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our website visitors, customers, and users. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By accessing or using our website https://primepenpublishing.com/, you agree to the terms of this Privacy Policy.

Type of Information We Collect

We collect personal information only when there is a lawful reason and we clearly explain why it is needed. We may collect the following information when you interact with us, request services, or submit inquiries:

• Name,
• Email address
• Phone number
• Mailing address
• Message content
• Uploaded files or attachments
• Account registration details

This information is collected when you fill out forms, request publishing services, sign up for an account, or communicate with us. Your data is protected and never sold to third parties for marketing purposes.

How We Use Your Data

We use your personal information to:

• Operate and maintain our website
• Provide book publishing and related services
• Communicate with you regarding your project or inquiry
• Send service updates and promotional messages
• Improve website performance and user experience
• Develop new services and features
• Deliver email and SMS communications
• Detect and prevent fraud or misuse

Software-Generated Data (Log Files)

We use log files to analyze website activity. These files collect anonymous data such as:

• IP address
• Browser type
• Internet service provider
• Date and time of visits
• Referring and exit pages
• Click activity

This data is used for analytics and website optimization.

Cookie Consent

Our website uses a cookie consent banner that allows visitors to accept, reject, or manage cookie preferences. Essential cookies cannot be disabled, but users may choose whether to allow analytics, advertising, or functional cookies. You may update your cookie preferences at any time through the cookie banner on our website.

Third-Party Privacy & SMS Data Protection

Your phone number and email are highly protected. We do not sell or share SMS or email opt-in data with third-party marketing or promotional partners.

All text messaging and email opt-in data, consent records, and originator information are excluded from any data sharing and will never be sold or transferred.

When you opt in to receive messages, you consent to receive SMS and email communications from Prime Pen Publishing regarding publishing services and related inquiries.

You may opt out at any time by replying STOP. For assistance, reply HELP. Message frequency may vary and standard carrier rates may apply.

GDPR – Data Protection Rights

Users located in the European Union have the following rights:

• Right to access personal data
• Right to correct inaccurate data
• Right to request deletion of data
• Right to restrict processing
• Right to object to processing
• Right to data portability

To exercise any of these rights, please contact us. Requests are processed within 30 days.

California Privacy Rights (CCPA & CalOPPA)

If you are a California resident, you have the right to:

• Right to Know
  Request details about what personal information we collect, use, and share.
• Right to Delete
  Request deletion of your personal data (subject to legal exceptions).
• Right to Opt Out
  We do not sell personal information. If this changes, a “Do Not Sell My Personal Information” link will be provided.
• Right to Non-Discrimination
  We will never discriminate against you for exercising your privacy rights.
• Do Not Track (DNT)
  We honor browser “Do Not Track” signals.

How to Submit a California Privacy Request

Email: info@primepenpublishing.com

Subject line: California Privacy Request

We respond to verified requests within 45 days.

Data Sharing

We do not sell personal information.

We may share limited data with trusted service providers that assist with:

• Website hosting
• Email delivery
• Analytics
• Advertising and campaign measurement (including Microsoft Advertising)

These providers are contractually prohibited from using your data for their own marketing.

Data Retention

We keep personal information only as long as needed for business operations, legal compliance, and customer relationships. When data is no longer needed, it is securely deleted or anonymized.

Children’s Information

Prime Pen Publishing does not knowingly collect personal information from children under the age of 13. If such data is submitted accidentally, please contact us and it will be removed immediately.

Interest-Based Advertising & Opt-Out

We work with advertising partners such as Microsoft Advertising to show relevant ads. These partners may use cookies and tracking technologies.

You can opt out of interest-based advertising at:

• Network Advertising Initiative: https://optout.networkadvertising.org
• Digital Advertising Alliance: https://optout.aboutads.info

Opt Out Option

You can easily opt out of receiving any messages & emails from our side by replying STOP to any messages & emails you get from us. Alternatively, you can click here to confirm that you want to opt out of receiving messages & emails. After that, we'll send you confirmation messages or emails, and we'll stop sending any messages & emails to you.

Microsoft Advertising & UET Tracking

We use Microsoft Advertising and Universal Event Tracking (UET) to measure ad performance and improve marketing. Microsoft may collect cookies, device identifiers, IP addresses, and browsing data when you visit our site via ads.

This data may be used for conversion tracking, remarketing, and interest-based advertising.

Microsoft Privacy Policy: https://privacy.microsoft.com/privacystatement

SMS & Email Terms

By submitting your phone number or email, you consent to receive messages from Prime Pen Publishing about book publishing services.

• Message frequency varies
• Standard carrier and data rates may apply
• Reply STOP to opt out
• Reply HELP for support

Your opt-in data is protected and never shared.

Contact Information

For privacy or data requests, contact:

Email: info@primepenpublishing.com

Website: https://primepenpublishing.com/